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Terms & Conditions

These terms and conditions form the basis on which you can visit and use our web-site. Please read them carefully as they contain important information.

General terms and conditions

This site is owned by Palanquin limited, 22 The Pinnacles Industrial Estate, 22 Horsecroft Place, Essex, CM19 5BX, UK. If you want to ask us anything about these terms and conditions or if you have any comments or complaints on or about our web-site, please e-mail us at info@palanquin-tea.com

Ownership of rights

All rights, including copyright, in this web-site are owned by Palanquin limited. Any use of this web-site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or re-post anything on this web-site for any purpose.

Online Trademarks

Palanquin Online name and logo, www.palanquin and box images are trademarks of palanquin Limited and may not be used or copied in any manner without the express prior written consent of Palanquin Ltd. All other trademarks appearing on this web site are the trademarks of their respective owners

Accuracy of content

We have taken every care in the preparation of the content of this web-site, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this web-site. All prices are displayed inclusive of VAT. If the price of the goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable, then you will of course have the right to cancel your order. Any weights, dimensions and capacities given about the goods are approximate only. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this web-site and we shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials contained on this web-site.

Damage to your computer

We make every effort to ensure that this web-site is free from viruses or defects. However, we cannot guarantee that your use of this web-site or any web-sites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the web-site. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this web-site.


All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

Payment terms

We accept payment by most major credit and debit cards and through Barclays as stated on our web-site from time to time. We accept no liability if a delivery is delayed because you did not give us the correct payment details. This does not affect any other rights we may have.

Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full.

Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.

Law, jurisdiction and language

This web-site, any content contained therein and any contract brought into being as a result of usage of this web-site are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Delivery charges

Delivery charges vary according to the type of goods ordered and cannot be refunded, unless we accept that damage to the goods in transit to you was due to our negligence.


We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions. We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we may contact you to arrange an alternative time.

Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Cancellation rights

Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items).

Exclusion of liability

Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by our negligence. These disclaimers and exclusions shall be governed by and construed in accordance with English law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.